Return Policy

Information on your right of withdrawal

1. Right of withdrawal

You have the right to withdraw from this contract without giving reasons within 14 days.

2. Withdrawal period

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and désigné́ by you, take physical possession of the goods.

3. Notification of withdrawal

To exercise your right of withdrawal, you must notify us [(name of the shop/company of the owner of the zakua-biarritz.com e-shop, address, postcode and country, telephone number and e-mail address)] of your decision to withdraw from this contract by means of a statement clearly expressing your wish to exercise your right of withdrawal (e.g. letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory.

4. Compliance with the withdrawal period

In order for the withdrawal period to be respecté́, it is sufficient for you to send your declaration regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

5. Effect of withdrawal

If you withdraw from this Agreement, we will refund all payments received from you, including delivery charges (except for any additional charges arising from you choosing, where applicable, a method of delivery other than the cheapest standard method of delivery offered by us) immediately and no later than 14 days from the day we are notified of your decision to withdraw from this Agreement. We will process the refund using the same payment method as utilisé́ for the original transaction, unless we expressly agree otherwise with you. Under no circumstances will this refund be accompanied by any costs to you.

6. Right of retention

We may defer the refund until we have received the goods or until you have provided proof of shipment of the goods, whichever comes first.

7. Return of goods

You shall return or surrender the goods to us [insert the name of the shop/company and the geographical address, if any, of the person authorised by your company to receive the goods] without undue delay and, in any event, no later than 14 days after you have notified us of your decision to withdraw from this contract. This deadline is considered to have been met if you return the goods before the expiry of the fourteen-day period.

8. Referral costs

You will have to bear the direct costs of returning the property.

9. Compensation in case of depreciation of the goods

You are liable only in respect of the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.

Model withdrawal form

Please complete and return this form only if you wish to withdraw from the contract.

Attention: [merchant name, geographic address and, if applicable, fax number and e-mail address. Information to be entered by the merchant] :

I/We (1) hereby notify you (1) of my/our (1) withdrawal from the contract for the sale of the goods (1) / service (1) below, order placed on (1) / received on (1), name of the consumer(s), address of the consumer(s), signature of the consumer(s) (only if this form is in paper form), date

(1) Delete as appropriate.